Technical Sales and Support Manager


Description

Responsible for overseeing a sales & support staff consisting of 8+ individuals. Manage customer satisfaction and overall experience; ensure sales support team has access to the necessary resources and maintains adequate technical knowledge; ensure technical sales resources are maintained and up-to-date and conveyed in our communications.


Qualifications

  • • Experience leading and managing teams • Strong technical aptitude with desire to learn new industry technologies • Excellent communication, presentation and interpersonal skills • Demonstrated technical writing skills • Strong work ethic and a deep commitment to customer satisfaction • Strong ability to work with others in a team environment • Excellent computer proficiency including MS Word and Excel • Engineering/Science degree or equivalent experience required
  • • Maintain a smooth flow of work in the office by ensuring the most efficient practices are being used. Assist co-workers in solving application questions, repair questions, invoice problems and any other questions that may arise. • Manage corporate webinar program, and conduct training seminars in-house and abroad. • Attend trade shows and manage a team of salespeople at events in North America and around the world. Responsible for all received leads, responsible for communicating correct and appropriate company/product information as well as company image • Regularly audit sales/support calls and email correspondence. Provide feedback to maintain consistency, technical correctness and corporate message in our daily communications. • Manage sales order process and flow from initial order to receipt of goods by customer; look for opportunities and efficiencies to improve the overall process; handle issues as they arise and develop solutions to avoid reoccurrence. • Manage product support documents including instruction manuals, guides and help files • Assist with the selection of new sales support staff and training development • Participate in technical writing and presentations • Telephone sales calls - recommend the best instrument, point out features applicable to the particular situation, assist others on difficult calls, share unique and helpful experiences with the sales team; resolve customer complaints regarding sales and service. • Keep abreast of changes in the industry, with competitors and with our own products; self-train and stay current • Chair the weekly Sales meeting. • Responsible for Latin American market; support and monitor dealer sales/marketing activity; report quarterly to management • Complete various projects as assigned
  • Seeking highly technical and motivated individual to manage our experienced technical sales team in support of our worldwide dealer and customer network. This leadership position is an excellent opportunity to work in a growth oriented company that uses leading edge technology both in their products and marketing.